Customer care

Real people. Real dog people.

Questions about your order, mixing, or whether Frankie's is right for your pup? We're here for all of it.

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Tell us what's going on and include your order number if it's about an order. We read every message.

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hello@frankiespb.com

What can we help with?

My order Shipping Returns or refunds Using Frankie's My dog's diet or allergies Something else

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Find it in your confirmation email, like #1001.

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Where's my order?

Your shipping confirmation email has a tracking link. If you have an account, sign in to see every order and its status. Still stuck? Send us your order number.

Something arrived damaged. What now?

Sorry about that. Send us a message with your order number and a photo, and we'll help sort it out.

How do I make it?

Scoop 2 tbsp of Frankie's, add 1 tbsp of water and stir. Use less water for a thicker mix, more for a thinner one.

Is it safe for my dog?

Frankie's has two ingredients, roasted peanut flour and beef bone broth powder, with no xylitol. If your dog has allergies or a special diet, check with your vet first.